ACP Privacy Policy
We are committed to providing the best services to all visitors to our website (“you”, “your”). This includes respecting your privacy and ensuring that we take all reasonable measures to safeguard your information and data including personal data (the "data") in accordance with the applicable regulations of the Kingdom of Saudi Arabia. This Privacy Policy has been made available to you for you to understand how we may process, collect, use, treat, and protect your data when you visit our Site, and other platforms that may require processing of data in whatever form (the "Platforms").
What does this policy contain?
This privacy policy explains how the Program will use your data through interactions on the website. It also outlines your rights in protecting your data, including your right to object to some of the methods we use in data processing.
What kind of data do we collect
The Program collects your data when you interact with its website, directly with the Program, and/or when you share information related to your profile, such as username, full name, email address, phone number, notification preferences, language, or through any other documents
uploaded.
How do we collect your personal information?
Most of the data we collect and process are data that you provide directly to the Program. This occurs when you interact with the Program's website, register your profile, or submit any form or request on the Program's website.
The Program also obtains personal information indirectly from sources such as Program partners and government authorities.
Why do we collect data?
The purposes for which we collect data include the following:
- Obtaining your feedback on our services
- Delivering customized digital experiences
- Enhancing user profiles
- ∙dentifying users
- Targeting the right audience with promotional campaigns
- Developing and organizing plans related to ACP’s activities
- Monitoring website usage patterns
- Sharing and receiving partnership opportunities
- Providing potential services to you
- Enabling you to evaluate our platform and services.
The Program may share your data with external parties such as partners, government entities, and service providers.
How do we process your data?
The Program uses specific tools to process, analyze, and make decisions regarding your data.
What is the legal basis for processing personal data?
This Privacy Policy has been created under the regulations put forth by the Saudi Data and AI Authority’s (SDAIA) Personal Data Protection Law, as well as but not limited to the General Data Protection Regulation (GDPR) and the National Data Management Office (NDMO) Personal Data Protection Policy.
How do we store your data?
The Program stores personal data, whether obtained manually or automatically, in accordance with the best practices adopted in the tourism and aviation sectors. Your data will be retained only as long as it is necessary. It will be deleted once it no longer serves a purpose. Upon request, your data will be promptly deleted, unless legal obligations require us to continue storing it.
What are your rights in protecting your data?
The Program respects your rights in protecting your data in accordance with the personal data protection regulations, provided that this does not conflict with applicable laws and regulations. Users have the following rights:
- Right to awareness: Users have the right to be informed of the legal basis for collecting
their data, the purpose of such collection, and the related regulations, procedures, and
policies. - Right to access: Users have the right to access their data held by the Program.
- Right to obtain: Users have the right to access their data held by the Program in a readable format.
- Right to correction: Users have the right to request correcting or updating personal data by the Program.
- Right to withdraw consent: Users have the right to withdraw their consent for the processing of their data at any time.
- Right to restrict processing: Users have the right to request the restriction of processing of their data under certain conditions.
- Right to data portability: Users have the right to request the transfer of their data to another entity or directly to them under certain conditions.
- Right to object: Users have the right to object to the processing of their data held by the Program.
- Right to erasure: Users have the right to request the erasure of their data held by the Program when it is no longer needed, provided that this does not affect the Program's operations or the purpose of data collection.
The Program has a 60-business day deadline to respond to any requests related to the above
rights. Requests should be submitted through the Program's communication channels.
Amendments to the Privacy Policy
The Program reserves the right to modify and revise the privacy policy without prior notice. Last updated privacy policy on [18 December 2023].
Contact us
If you have any questions about our privacy policy, or your data, or if you wish to exercise any of your rights related to the protection of your data, please contact us via email at: [email protected].
Cookie Usage Policy
This policy explains how the Program's website uses cookies. By using this website, you explicitly agree to the placement of cookies on your computer device in accordance with the terms of this policy, as we use these cookies in the Program to enhance the website.
What Are Cookies?
Cookies are small text files that contain small pieces of data, such as a username and password, which are stored client-side when a user browses the website.
How Does the Program Use Cookies?
- Information you provide: You can provide us with information about yourself by filling out the forms on the Program's website, or by contacting us via phone, email, or other means of communication. This includes information you provide when registering on the website, creating your user profile, sending us an email, or reporting an issue with the website.
- Information automatically collected by the Program during your website visit: Technical information, including your Internet Protocol (IP) address, which is used to connect your device to the internet, your login information, the type and version of your browser, your time zone settings, the browser you use, any add-ons, and the operating platform of your internet system.
- Information about your website visit: The URL, which is the internet site address, tracking your click-through path on and through the site (including date and time), information related to page response times, download errors, the duration of your visits to specific pages, your interaction with the content displayed on the page (such as clicking on or moving it on the page), and the methods used for browsing outside the pages.
- Information received by the Program from other sources: The Program may receive information about you if you use any of the other sites operated by the Program or any of the other services it offers.
- Cookies used by the airline link Program: The website uses cookies to distinguish you from other users of the site, which helps us provide you with a unique experience during your visit to our site. Cookies are stored by the Program in your browser or on your device's hard drive when you agree to it.
We use the following types of Cookies:
- Performance/analytical cookies: These cookies allow us to recognize visitors, count the number of visitors, and analyze usage patterns on the website. This helps us improve the website's functionality and ensures users find what they are looking for easily and conveniently.
- Functional cookies: These cookies are used to recognize you when you return to the website, enabling us to tailor the site's content to your preferences and create a personalized user experience.
- Targeting cookies: These cookies record your visits to the website, the pages you have visited, and the links you have followed. We use this information to make the website more relevant to your interests. Additionally, we may share this information with third parties for the same purpose.
Please note that third parties may also use cookies that are not controlled by the Program. These cookies are likely to be performance, analytical, or targeting cookies. You can block cookies by enabling the option to reject all or some of these cookies in your browser settings. However, by blocking the use of all cookies (including essential cookies), you may not be able to access all or some parts of the website.
Use of Information:
The Program has the right to use your information in one or more of the following ways:
Information provided or collected by the Program about you will be used for the following purposes:
- Enabling the Program to manage and enhance the website and improve the services provided through it.
- Enhancing individual and collective offers on the website, customizing the user experience, and evaluating website accessibility and usage.
- Research purposes.
- Monitoring and detecting violations of the terms of use, as well as other possible abuses when using the website.
- Publishing non-personal information collected about access, usage, impact, and performance data.
- Archiving information for future use to communicate with you.
- Continuously improving the website's performance, software security, systems, and network.
- The reasons mentioned earlier in this privacy policy (including sharing information with third parties), except as clarified to you at the time of information collection or based on your consent.
- Verifying your identity when registering for certain services available on the website, managing the site, and internal operations, including bug detection, data analysis, testing, research, statistics, and surveys.
- Developing the website and ensuring that content is displayed in a more efficient way that suits your usage and your computer device.
Disclosure of your information
The Program has the right to share the information provided by you or collected about you by its subsidiaries with government and official entities in the following cases:
- If we are legally obligated to disclose or share your personal information in accordance with its legal obligations to enforce our terms of use, or apply them, or for other agreements, or to protect our rights, assets, safety, and the safety of its employees, among others.
- Your information may be shared or disclosed for research purposes; however, we will only share your personal information for this purpose in accordance with the provisions of applicable laws and regulations and will be limited to the personal information required to achieve the stated purposes when collecting such information.
- Information may be shared or disclosed in response to subpoenas, court orders, or any other legal proceedings, or to investigate, prevent, or take action related to illegal activities, suspicious fraud cases, technical or security issues to enforce the terms of service, or your privacy policy for both the website and the Program. Otherwise, sharing this information may be required by the applicable law or to protect our rights, assets, safety, and the rights, assets, and safety of others.
Disclaimer
ACP is not responsible if the information made available on our platforms is not accurate, complete, or current. The information provided is for general information purposes only. Any reliance you place on such information is strictly at your own risk. You agree that it is your responsibility to monitor changes on our platforms. You agree to indemnify, defend, and hold ACP and its affiliates harmless as well as their officers, directors, employees, contractors, agents, and licensors from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of our platforms and any violation of this Privacy Policy and our Terms of Use.
If you cause a technical disruption to any of our platforms or the systems transmitting the platforms to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.